Latest News

Inspiring new model technology training linking key messages to dynamic vehicle exploration.

When helping a network fully understand the new technology being introduced, especially around areas like electrification, it’s important to be able to link classroom-based learning to dynamic technology explorations using road and track. We continue to lead the way with OEM clients and have recently delivered a series of track-based events linking core technology messages to dynamic explorations - helping the audience to enhance their level of understanding with hands-on experience.

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With the constant need to evolve and improve core products, keeping a remote sales force on top of all the developments within a product line can be challenging at the best of times and even more so in these travel restricted times. We have been working with a national client to provide timely product information updates in a short, sharp format to help the network stay on top of key updates helping them deliver relevant and accurate sales information to their customers.

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We are working with a local client to enhance their customer experience by defining key touch points across their customer journey. By defining specific approaches to bring the experience to life they can offer tangible points of differentiation and delight at the appropriate stage. With close to ¾ of customers citing the importance of the customer experience as a key driver of brand engagement, helping define positive actions and steps at points along the retail journey plays a pivotal role in driving loyalty retention and increased sales value.

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Meeting the needs of clients across the Asia Pacific region whilst international flights have been in lockdown, The Learning Experience Team have taken an existing face to face Skills curriculum and converted it to an interactive virtual classroom format using the Adobe Connect Platform. This has been successfully delivered across the region by the team and will continue in early 2021 until international flights resume.

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With customer follow ups always a hot topic, the TLE team have combined targeted phone and email mystery shopping with a series of interactive Virtual Classroom sessions to enhance skills and drive performance improvement across national sales teams

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Taking leadership training online? In order to maintain the momentum built up from a series of face-to-face leadership conferences, the TLE team took to using Zoom to deliver a series of interactive follow up workshops, backed up with 1 on 1 telephone coaching to continue the learning journey for industry leaders across the country.

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Launching new products during the lockdown? TLE took to producing a series of informative short videos to showcase the new products and their full functionality and delivered it to the market via a device agnostic App

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Getting the most from your CRM is a key part of keeping close to your customers and is especially relevant when face to face contact is more challenging. Working with the worlds #1 CRM provider, TLE are working virtually with teams across Australia to support the successful installation and uptake across a pan Australian retailer network

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A leading automotive software provider was struggling with the installation of its systems to interstate dealers and called on The Learning Experience to help. With an on the ground training team located across Australia and representation in the Asia Pacific region, we were able to quickly support the successful software installation and dealer training to help them keep up with their demand during lockdown.

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In today’s digital world, customers are better informed and expect a quick response. Understanding the sales cycle is becoming shorter, the TLEXP team is working with a client to roll out a national program focused on improving lead management not only in terms of speed, but also quality of responses and driving calls to action.

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With social media playing a major part of a customer’s buying process, TLE have worked with a client across APAC to help them develop the skills they need to use social media and create digital assets aimed at increasing the level of personalised service provided to customers and differentiating them from the competition.

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